San Francisco, CA
Offering inclusive and accessible care
The Benefits team at Sephora provides programs to a diverse population of employees across their corporate and retail teams, which number in the thousands. “We believe that the workplace should feel like a safe place to express yourself and we look for benefits that are inclusive of everyone,” says Veronica McCoy, Senior Benefits Manager at Sephora. In the past year, they found that a majority of their people were dealing with stress and relationship issues—including an increase in domestic violence reports. While they offer an Employee Assistance Program (EAP), utilization was just 2% and employees faced wait long periods to get help. Sephora’s Benefits team then made it their mission to find a way to get employees immediate care.
“With Ginger, a Sephora employee can discreetly text with their coach anytime, from anywhere—whether they’re in the back room of one of our stores, on the bus, at home or from their desk at work,” says Veronica McCoy. Sephora’s retail team members are constantly on-the-go, so they needed a convenient way to access support between shifts, like Ginger’s on-demand, chat-based coaching. When Sephora launched in February to their corporate office and a few select stores sign-ups were double that of their EAP. By Sephora’s Annual Conference in Las Vegas, when they launched Ginger to over 9,000 full-time employees across the US, sign-ups soon jumped to 7% — a number that continues to grow. Following this launch, Sephora is expanding their program to make Ginger available to an additional 9,500 part-time employees on January 1st, 2019.
Average satisfaction rating
- Sephora Employee
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